This Privacy Policy describes how nustargames.com, operated at nustargamescom.vip, collects, uses, stores, shares, and protects the personal information of Players and website visitors in the Philippines. We are committed to safeguarding your privacy in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines. By registering an account or using any part of the nustargames.com Platform, you consent to the practices described in this Policy.
1.1 The data controller responsible for the personal information collected through the nustargames.com Platform is the operator of nustargames.com, accessible at nustargamescom.vip (hereinafter referred to as "nustargames.com," "we," "us," or "our").
1.2 nustargames.com is a PAGCOR-compliant online gambling platform serving Filipino players. For all data privacy inquiries, requests, and concerns, Players may contact our designated Data Protection Officer (DPO) via the contact details provided in Section 15 of this Policy.
1.3 This Policy applies to all personal data collected by nustargames.com through the Platform, including the website at nustargamescom.vip, any associated mobile applications, customer support channels, and promotional communications.
2.1 nustargames.com collects personal information in the following categories in connection with the operation of the Platform and the provision of services to Filipino Players:
| Category | Examples of Data Collected | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (PhilSys, passport, driver's licence, UMID) | Mandatory (KYC) |
| Contact Data | Email address, Philippine mobile number (Globe/Smart/DITO), residential address (street, city, province, region) | Mandatory |
| Financial Data | GCash account number, Maya account reference, bank account name and number (BPI, BDO, Metrobank), transaction records, deposit and withdrawal history | Mandatory |
| Account Data | Username, hashed password, account registration date, login timestamps, session durations, VIP tier status, bonus balance history | Mandatory |
| Gaming Data | Game history, wagering records, win/loss data, game preferences, responsible gaming tool settings (deposit limits, session timers, self-exclusion status) | Mandatory |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, timezone, mobile network operator | Automatic |
| Communication Data | Live chat transcripts, email correspondence, support ticket content, survey responses | As applicable |
| Marketing Data | Communication preferences, promotional opt-in/opt-out records, referral source data | Optional |
2.2 nustargames.com does not knowingly collect special categories of sensitive personal data (such as health information, political opinions, religious beliefs, or biometric data) except where strictly required for identity verification purposes under PAGCOR compliance requirements.
3.1 Directly from You. The majority of personal data nustargames.com holds is provided directly by Players during account registration, the KYC verification process, deposit and withdrawal transactions, customer support interactions, completion of responsible gaming tools, and participation in promotions.
3.2 Automatically. When you visit nustargamescom.vip or use the Platform, nustargames.com automatically collects technical data through cookies, web beacons, session tracking technologies, and server logs. This data is collected regardless of whether you are logged in to your account. Please refer to Section 6 for detailed information about cookies and tracking technologies.
3.3 From Third Parties. nustargames.com may receive personal data about you from third-party sources including:
4.1 nustargames.com processes your personal information for the following purposes, each of which is necessary for the operation of the Platform and the delivery of services to Filipino Players:
5.1 Under the Data Privacy Act of 2012, nustargames.com processes your personal data on the following lawful bases:
6.1 nustargames.com uses cookies and similar tracking technologies on the nustargamescom.vip website to deliver core Platform functionality, analyse usage, maintain session security, and support responsible gaming tools. The following categories of cookies are used:
6.2 You may control non-essential cookie categories through your browser settings. Note that disabling strictly necessary cookies will prevent nustargames.com from functioning correctly, including login authentication and payment processing.
7.1 nustargames.com does not sell, rent, or trade your personal information to third parties for their own commercial purposes. Personal data is shared only in the following circumstances and solely to the extent necessary for the stated purpose:
7.2 All third-party service providers processing personal data on behalf of nustargames.com are subject to contractual data processing agreements requiring them to handle Filipino players' data with standards no less protective than those set out in this Privacy Policy and the Data Privacy Act of 2012.
8.1 nustargames.com retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised unless retention is required by applicable law or for the establishment, exercise, or defence of legal claims.
9.1 nustargames.com implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction:
9.2 While nustargames.com employs robust security measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the unlikely event of a personal data breach that is likely to adversely affect your privacy rights, nustargames.com will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular No. 2016-03.
10.1 The nustargames.com Platform is operated primarily for Filipino players and the majority of data processing activities occur within or in connection with Philippine-based infrastructure. However, certain service providers engaged by nustargames.com — including game content providers, cloud infrastructure partners, and fraud prevention services — may process Player data in servers or systems located outside the Philippines.
10.2 Where personal data is transferred outside the Philippines, nustargames.com ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act of 2012. These safeguards include contractual data transfer agreements that impose obligations on the receiving party equivalent to those applicable under the DPA, and the requirement to process transferred data only for the purposes specified and in accordance with nustargames.com's instructions.
11.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino players whose personal data is processed by nustargames.com have the following rights, which may be exercised by contacting the nustargames.com Data Protection Officer using the contact information in Section 15:
You have the right to request a copy of the personal data nustargames.com holds about you, including the purposes for which it is processed and the categories of recipients with whom it has been shared.
You have the right to request correction of inaccurate or incomplete personal data held by nustargames.com. Certain corrections may require re-verification of identity documents through KYC.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, consent is withdrawn, or processing is unlawful — subject to overriding legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your privacy rights override those interests.
Where processing is based on consent or contract and carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph (not a link — for reference only).
11.2 nustargames.com will respond to verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by an additional sixty (60) days with prior notification to the requesting Player. nustargames.com reserves the right to verify the identity of the requesting party before processing any data rights request.
12.1 The nustargames.com Platform is strictly intended for individuals who are at least twenty-one (21) years of age, the minimum legal gambling age in the Philippines as set by PAGCOR. nustargames.com does not knowingly collect, use, or retain personal data from persons under 21 years of age.
12.2 Where nustargames.com discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all balances will be returned to the verified payment method, and all personal data associated with the account will be deleted to the fullest extent permitted by applicable law and regulatory requirements.
12.3 If you are a parent or guardian and believe your dependent under the age of 21 has registered an account with nustargames.com, please contact our Data Protection Officer immediately using the contact details in Section 15.
13.1 The nustargames.com Platform integrates game content provided by licensed third-party game developers including JILI Games, Pragmatic Play, PG Soft, Spadegaming, Habanero, NetEnt, and Microgaming. When you launch and play a game, certain technical and session data is transmitted to the relevant game provider's servers to deliver game content, calculate outcomes, and maintain the integrity of the game session.
13.2 Each game provider operates under its own data processing agreements with nustargames.com and applicable data protection frameworks. nustargames.com is not responsible for the independent privacy practices of game providers beyond the data processing agreements in place. This Privacy Policy does not cover the data practices of third-party game providers in relation to data they collect independently outside of nustargames.com's Platform context.
14.1 nustargames.com reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, Platform features, or data processing practices. The most current version of the Privacy Policy will always be accessible at nustargamescom.vip/privacy-policy.
14.2 Material changes to this Privacy Policy will be communicated to registered Players via their registered email address or through an in-account notification no less than fourteen (14) days before the effective date of the change. Your continued use of the nustargames.com Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.
14.3 The effective date and last-updated date displayed at the top of this Policy accurately reflect the date of the currently published version. Players are encouraged to review this Policy periodically to remain informed about how nustargames.com protects their personal information.
15.1 For all data privacy inquiries, requests to exercise your data subject rights, reports of potential data breaches, or general questions about how nustargames.com processes your personal information, please contact our designated Data Protection Officer using the following details:
Platform: nustargames.com operated at nustargamescom.vip
DPO Contact Email: [email protected] (plain text — not a clickable link)
Live Support: 24/7 live chat available within the nustargames.com Platform for all registered Players
Response Timeframe: Data privacy requests will be acknowledged within three (3) business days and substantively responded to within thirty (30) calendar days.
Regulatory Authority: National Privacy Commission (NPC) of the Philippines — for complaints that are not resolved to your satisfaction by nustargames.com's DPO.
nustargames.com treats every Filipino player's personal data with the seriousness it deserves. If you ever feel your privacy has not been adequately protected, please reach out to our DPO first — we are committed to resolving data privacy concerns promptly and fairly before escalation to the NPC is needed.
Six concrete ways nustargames.com protects your personal data as a Filipino player on the Platform.
Every data transmission between your device and nustargamescom.vip is protected by 256-bit SSL/TLS encryption — the same standard used by Philippine banks. Your login credentials, GCash account references, and personal information are never transmitted in plain text.
nustargames.com does not sell, rent, or trade your personal information to third parties for their own commercial marketing purposes — ever. Data sharing is strictly limited to service providers necessary for Platform operations and regulatory compliance.
Your nustargames.com account password is never stored in a readable format. It is converted into a salted cryptographic hash — meaning even nustargames.com personnel cannot read or retrieve your password. A forgotten password can only be reset, never retrieved.
nustargames.com processes Filipino players' personal data in strict accordance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and the implementing rules issued by the National Privacy Commission. Your rights under the DPA are fully honoured.
If you no longer wish to receive promotional communications from nustargames.com, you can unsubscribe at any time through your account notification settings or by contacting the support team. Opt-outs are processed immediately and without any effect on your account status.
In the event of a personal data breach that is likely to adversely affect your privacy rights, nustargames.com will notify you and the NPC within 72 hours of becoming aware of the incident — in full compliance with NPC Circular No. 2016-03.
nustargames.com was built for Filipino players who want a premium casino experience without compromising their privacy or security. Your personal data is handled with the same care we apply to your GCash withdrawal — fast, accurate, and protected every step of the way. Explore the Platform knowing your information is in good hands.
By using the nustargames.com Platform you confirm that you have read and understood this Privacy Policy. For full usage terms see our Terms & Conditions. For responsible gaming tools see our Responsible Gaming page. 21+ only. PAGCOR-compliant platform. Gambling is for entertainment purposes only.